Do I need to purchase new hardware?

  • Our mobile app is available for download for both Android and Apple devices. Our mobile app will run both on phones and tablets.

Does your platform connect to existing systems?

  • We connect via API to existing order systems eliminating double entry for our customers

How will these products improve productivity and efficiencies? Will this improve driver efficiency/productivity?

  • Our focus is to increase driver efficiency and productivity. Our platform provides turn-by-turn navigation helping to prevent the driver from going to the wrong location as well as avoiding user created avoidance zones. Utilizing our robust scheduling, users are able to streamline and reduce redundant data entry and eliminate paper processes.

Will your products replace existing systems?

  • Agistics may eliminate the need for color-coded excel spreadsheets with its scheduling feature. Agistics could also eliminate other vehicle tracking products.
  • FeedTrackur eliminates the manual driver feed delivery logs. FeedTrackur could also eliminate other vehicle tracking products.

Are the products multilingual?

  • Yes, users can select their native language under user preferences.

Are the products user friendly?

  • Both applications are easy to use and learn.

What does customer service support look like?

  • For both Agistics and FeedTrackur; all Customer Service Support questions are addressed within 48 hours and the majority of questions are resolved in less than 24 hours.

What does a typical implementation look like?

  • For both Agistics and FeedTrackur our team works in cooperation with your team to complete the typical steps for implementation:
    • One (1) week of system review
    • Two (2) or Three (3) weeks of set-up and testing
    • One (1) week of on-site installation (w/ COVID-19 this step may be done virtually if both parties agree)
    • Four (4) weeks of Customer running system
    • Two (2) to three (3) day onsite update by DPTechlink ((w/ COVID-19 this step may be done virtually if both parties agree)
    • Bi-weekly follow-up meetings with core team for six (6) months
    • Ongoing updates and modifications
  • DP Techlink will push out updates on a regular basis with an active and updated schedule for all updates to ensure minimum impact to our customers.

How is the data stored, backed-up, and owned?

  • Both Agistics and FeedTrackur’s data is stored in the cloud and backed-up. Customers own their own data.

How long is the data stored?

  • Both Agistics and FeedTrackur data is stored for 24 months. If the additional data storage time is required, it can be obtained for an additional fee.

Do your products replace paper/manual entry of information?

  • Both Agistics and FeedTrackur have been designed to take the place of paper/manual entry of information to eliminate errors and improve efficiencies.